Refund policy

Returns & Refunds: our 30-day happy-pet promise

Tail & Twine is a DBA of The Bald Fox LLC. If something isn't right for your pet, you have 30 days from delivery to ask for a return, exchange or refund.

What can be returned. Items in clean, resalable condition with all parts and tags. Beds and mats with fur can be returned after a quick lint roll. Items that are chewed, soiled or washed can't be returned unless they arrived defective.

What can't be returned. Opened treats, chews and other consumables; items marked Final Sale; gift cards.

Damaged, defective or wrong item. Email a photo to hello@tailandtwine.com within 7 days of delivery. We'll send a replacement or a full refund, including shipping, and you won't need to send anything back.

How to return. Email hello@tailandtwine.com with your order number and the reason. We'll reply with a return number within one business day. Ship the item to:

Tail & Twine Returns, [Return #]
29991 Canyon Hills Rd, Suite 316
Lake Elsinore, CA 92532

Packages sent without a return number may be delayed.

Return shipping. For a change of mind, you pay return shipping and the original shipping charge isn't refunded. If we made a mistake or the item is defective, we cover it.

Refunds. We issue refunds to your original payment method within 5 business days of receiving your return. Your bank may take another 5–10 business days to show it.

Exchanges. Need a different size or color? Tell us in your return email. We'll ship the new item as soon as your return is scanned by the carrier.

Late or missing refunds. Check with your bank first, then email hello@tailandtwine.com and we'll sort it out.